- CLAIM PROCEDURE
Any claims will have to be emailed to firstname.lastname@example.org attached with photos of defects, and order number.
- LIMITATIONS AND EXCEPTIONS:
Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your KOKUYO furniture is damaged by using chemical, abrasives or other harsh cleaning agents.
This limited warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage.
The warranty does not apply if the product is used outdoors.
Any product modification by consumer or other parties not authorized by KOKUYO will void this limited warranty.
This warranty does not cover items purchased as ‘Showroom Pieces’ at the time of purchase and products not purchased directly from KOKUYO.
KOKUYO’s decision on all issues relating to complaints as to defects either of workmanship or materials shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at KOKUYO’s sole discretion.
Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only.
This warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labour and transportation charges.
In respect of manufacturing defects detected after warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the Purchaser.
- WARRANTY PERIOD:
Frame structure: 5 Year Limited Warranty
Mechanism: 3 Year Limited Warranty